Loss Control Visits, Oh My. (They’re not just coming to say hi.)

Loss Control Visits, Oh My.
They’re not just coming to say hi.

A client recently mentioned they had a loss control visit coming up and said, “They’re just coming to take a look.”

Nope. As a former underwriter, I can tell you: they’re coming to evaluate risk, not admire your operations. And while it’s not something to panic over, it’s definitely not something to wing.

Here’s how to handle it like a pro—without overcomplicating it.

1. Prep your space and your paperwork.
Fix the obvious stuff. Grab your maintenance logs, safety procedures, training records—whatever applies. If it looks like you haven’t looked at them in years, they’ll notice.

2. Decide who’s doing the walkthrough—and prep them.
The person giving the tour should know what to show and what not to. A quick pre-meeting can save you from awkward oversharing or saying something that makes the visit longer than it needs to be.

3. Stick to the questions they ask.
You’re not being shady—you’re being smart. Don’t offer extra info unless it’s relevant. The more you talk, the more doors you open—and not always the good kind.

4. It’s fine to say “I’ll get back to you.”
You don’t need to know every answer on the spot. Just make sure you follow up quickly and clearly. Responsiveness goes a long way.

5. Ask for the report. Review it. Push back if needed.
Yes, you can negotiate recommendations. Not everything is a mandate. Some are great ideas. Others are written by someone who doesn’t understand your business. Run the numbers, figure out what’s worth doing, and have a response ready.

Bottom line:
Loss control visits don’t need to be stressful—but they do need to be taken seriously.

At Bruins & Co., we help companies prep for visits like these all the time. We speak underwriter, we think like operators, and we help you walk in ready—not reactive.

Need help before your next one?
Let’s get you squared away.